Last updated: 30 August 2026
Using this website
You may use this website to learn about Al Fatehi Express and send service enquiries. You must not misuse the website, interfere with its operation, or submit unlawful, misleading, or harmful content.
Bookings and service confirmation
An enquiry is not a confirmed booking. Coverage, availability, price, timing, parcel requirements, and any merchant settlement terms are confirmed separately before a service begins.
Your responsibilities
You are responsible for providing accurate sender, recipient, parcel, and contact information; packaging items appropriately; and ensuring that a parcel is lawful, safe to transport, and not prohibited or restricted.
Payments and cash on delivery
Applicable charges and payment or cash-on-delivery arrangements will be communicated before confirmation. Merchant settlement schedules and deductions are governed by the terms accepted for the relevant service.
Delivery estimates and issues
Delivery times are estimates unless expressly confirmed otherwise. Delays may result from incorrect details, recipient availability, weather, traffic, safety concerns, or events outside reasonable control. Contact support promptly about a missing, damaged, or disputed parcel.
Updates and contact
These terms may be updated as the service develops. The version shown here applies from its stated update date. For questions, email info@alfatehi.com.