Last updated: 30 August 2026
Information we receive
We may receive the information you choose to provide, including your name, phone number, message, parcel or delivery details, and account information needed to respond to an enquiry or provide a service.
How information is used
We use relevant information to answer enquiries, arrange and operate deliveries, provide tracking and support, maintain service records, prevent misuse, and meet applicable legal obligations.
Sharing and service providers
Information may be shared with authorised team members and service providers only where needed to operate the requested service, process a payment or settlement, protect the service, or comply with law.
Retention and security
We retain information only for as long as reasonably needed for the purpose for which it was collected, our records, dispute handling, or legal requirements. We use reasonable organisational and technical safeguards to protect it.
Your choices
You may ask about the information connected with you or request a reasonable correction or deletion, subject to records we must retain for operational or legal reasons.
Contact
For privacy questions or requests, email info@alfatehi.com.