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AL FATEHIEXPRESS

Coming soon — Rider, Customer and Merchant apps on Google Play and the App Store.

Grow your business with Al Fatehi Express — sell, deliver, settle.Sell. Deliver. Settle.

Create individual or bulk orders, follow every parcel in real time, collect cash on delivery, and keep returns and settlements matched to the correct customer from one connected merchant app.

Partner as a merchantComing Soon
Download merchant appComing Soon
  1. 01

    Create and verify your merchant account

    Share your business and contact details, then complete the required verification. Once approved, your merchant profile is ready for orders, deliveries, cash collection, and settlement records.

  2. 02

    Add products or submit daily orders

    Create delivery orders individually or send the day’s list in bulk. Accurate customer, parcel, collection, and payment details keep fulfilment moving without avoidable corrections.

  3. 03

    Track every pickup and delivery

    See rider assignment, pickup scans, live progress, delivery outcomes, and returns from one order history. Each status stays attached to the correct customer and parcel.

  4. 04

    Reconcile COD and grow

    Review completed orders, collected cash, eligible charges, returns, and settlement records together. The clear order trail gives your team reliable numbers for the next selling day.

Merchant policy, clearly explained.

These practical rules keep orders, customer information, cash collection, returns, and settlements clear for both sides.

Provide accurate business, owner, contact, payment, and verification information requested during onboarding. Merchant tools and settlement access become available after the account is reviewed, approved, and activated.

Only lawful products that are permitted by the service and safely packaged for transport may be listed or sent. Dangerous goods, prohibited items, misleading listings, and parcels that do not match their declared contents may be refused.

The merchant must provide correct customer, address, parcel, price, and cash-on-delivery details, then package and label each order securely. Errors or unsuitable packaging can lead to delays, returns, additional charges, or claim limitations.

Riders collect only the amount recorded for the order. Eligible collected funds are reconciled against completed delivery records, with applicable delivery charges, returns, adjustments, and the agreed settlement schedule shown in the merchant account.

Unavailable recipients, refused parcels, incorrect details, or other unsuccessful attempts are recorded against the order. Reattempt, return, storage, or related charges follow the service terms confirmed for the merchant account.

Report missing, damaged, payment, or delivery disputes promptly with the order record and supporting evidence. Customer information may be used only for the relevant order and must not be retained, shared, or misused outside the approved service workflow.

We start in Barishal.

Barishal district is where Al Fatehi Express starts. Coverage grows from here — deliberately, and only into places where we can hold the same standard.

Barishal district

The things people ask us first.

Not covered here? Ask us directly — we would rather answer than have you guess.

Ask a question

We are starting from Barishal district and building coverage out from there. If you need a route we do not run yet, tell us — expansion follows demand.

Every delivery is tracked live by GPS along the rider’s route, with push and SMS notifications at each change of status, and the parcel barcode-scanned at pickup, at handover and on delivery. Tracking opens on this site alongside the apps.

Yes. The rider collects payment from the recipient at the door and it is reconciled against that order in the merchant’s wallet. Card and mobile payments are handled online through SSL Commerz.

The fee is worked out and shown to you before you confirm the booking, so you are never guessing. For regular merchant volumes, send us your details and we will talk it through.

Merchants place orders in bulk from the merchant dashboard rather than booking them one at a time. Each order gets its own barcode, live status and cash-on-delivery reconciliation into your merchant wallet.

You raise a return, a damaged-parcel claim or a delivery dispute against the order. Support reviews it and resolves it — approve, reject, partial refund or escalate — and you can follow the status the whole way.

Riders and merchants both go through a verification review before they can operate: documents are submitted, checked against our criteria, and approved or rejected with a reason on the record.

Rider onboarding runs through the rider app: register, submit your verification documents, and start taking deliveries once you are approved. The app is in development — send us your details now and we will bring you on as it opens.

Customer, rider and merchant apps are in development for Android and iOS, and will be released on Google Play and the App Store. Send us your details here and we will be in touch as they open.

Let’s get it moving.

Tell us what you need — a one-off pickup, a merchant account, or a rider slot — and we will come back to you.

  1. 01We come back to you to confirm the details.
  2. 02You see the price before anything is collected.
  3. 03A verified rider collects the parcel and scans it in.