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AL FATEHIEXPRESS

Coming soon — Rider, Customer and Merchant apps on Google Play and the App Store.

Send every parcel with Al Fatehi Express — fast, reliable, express.Fast. Reliable. Express.

Book a doorstep pickup, review the delivery details clearly, and follow your parcel through live status updates from its first recorded scan to the final handover anywhere we serve across Barishal.

Book a deliveryComing Soon
Download customer appComing Soon
  1. 01

    Add your delivery details

    Enter the pickup and drop-off addresses, recipient information, and a short parcel description. Clear details help the rider collect and deliver without unnecessary calls or delays.

  2. 02

    Review the fare and confirm

    Check the delivery summary and estimated charge before placing the order. Once confirmed, the app creates the delivery and begins matching it with an available rider.

  3. 03

    Follow the parcel live

    See when a rider is assigned, when the parcel is collected, and where it is in transit. Status updates keep both sender and recipient informed through every handover.

  4. 04

    Complete and review the delivery

    The final handover closes the delivery record in the app. Check the completed order, keep its receipt and tracking history, and share feedback about the experience.

Customer policy, clearly explained.

A few simple rules help us protect your parcel, your payment, and every person involved in the delivery.

You may send lawful, safely packaged items that fit the service limits confirmed during booking. Dangerous goods, illegal items, cash, weapons, and anything prohibited by applicable law or our operating rules cannot be accepted.

Use packaging appropriate for the item, seal it securely, and provide an accurate description, quantity, value, pickup address, delivery address, and contact details. Fragile or special-handling needs must be declared before confirmation.

The app shows the available service and estimated charge before you confirm. A delivery becomes active only after the required details are submitted and the booking is accepted; any exceptional charge is communicated before it is applied.

Keep the parcel ready at the confirmed pickup point. Required scans and status updates record collection, transit, and final handover, while the app shows the latest available progress for the order.

The rider or support team may contact the sender or recipient using the booking details. A reattempt, return, waiting charge, or other next step depends on the circumstances and the service terms confirmed for that order.

Contact support promptly with the order number, photos where relevant, and a clear description of the issue. Claims are reviewed against the booking details, packaging, scan history, handover record, and the terms accepted for the delivery.

We start in Barishal.

Barishal district is where Al Fatehi Express starts. Coverage grows from here — deliberately, and only into places where we can hold the same standard.

Barishal district

The things people ask us first.

Not covered here? Ask us directly — we would rather answer than have you guess.

Ask a question

We are starting from Barishal district and building coverage out from there. If you need a route we do not run yet, tell us — expansion follows demand.

Every delivery is tracked live by GPS along the rider’s route, with push and SMS notifications at each change of status, and the parcel barcode-scanned at pickup, at handover and on delivery. Tracking opens on this site alongside the apps.

Yes. The rider collects payment from the recipient at the door and it is reconciled against that order in the merchant’s wallet. Card and mobile payments are handled online through SSL Commerz.

The fee is worked out and shown to you before you confirm the booking, so you are never guessing. For regular merchant volumes, send us your details and we will talk it through.

Merchants place orders in bulk from the merchant dashboard rather than booking them one at a time. Each order gets its own barcode, live status and cash-on-delivery reconciliation into your merchant wallet.

You raise a return, a damaged-parcel claim or a delivery dispute against the order. Support reviews it and resolves it — approve, reject, partial refund or escalate — and you can follow the status the whole way.

Riders and merchants both go through a verification review before they can operate: documents are submitted, checked against our criteria, and approved or rejected with a reason on the record.

Rider onboarding runs through the rider app: register, submit your verification documents, and start taking deliveries once you are approved. The app is in development — send us your details now and we will bring you on as it opens.

Customer, rider and merchant apps are in development for Android and iOS, and will be released on Google Play and the App Store. Send us your details here and we will be in touch as they open.

Let’s get it moving.

Tell us what you need — a one-off pickup, a merchant account, or a rider slot — and we will come back to you.

  1. 01We come back to you to confirm the details.
  2. 02You see the price before anything is collected.
  3. 03A verified rider collects the parcel and scans it in.